Frequently Asked Questions (FAQ)

Please check in at the front desk when you arrive. Your team will be assigned a Game Master (GM) who has been specially trained to maximize your gaming experience. Your GM will show you where the restrooms are, assign you a locker to store any personal items (cell phones, purses, keys, etc), and show you a short safety video. Then your GM will escort you to your room, answer any final questions you have, and start your game clock.
While most content is intended for 8 year olds and up, all ages are welcome and those 6 and under can play for a discounted rate (call for current deal.) Teenagers may play unaccompanied but need an adult to sign a waiver on site before they play.
Children under 13 must be accompanied by a responsible adult over 18 unless prior arrangements have been made for a special event.
The content of our rooms is designed to be family-friendly unless otherwise noted. For example- Our Halloween events are generally considered PG-13 as some material may not be suitable for children. Parents, please use discretion when booking such events. If you're in doubt, give us a call.

While the content of each room is family-friendly, please keep in mind our rooms employ the use of tiny objects such as keys and small puzzle pieces and are not toddler-friendly.

We won't tell you that you cannot bring a very young child with you, but your personal experience will be much more fun if you leave baby at home.

No. We do not lock our doors for a variety of reasons, including fire codes and safety of our players. You may leave the room at any time if you need to.
Yes. There may be some basic arithmetic involved in some clues or puzzles. (For example- 2+2=4 or 12x12=144, etc.) But don't worry; we won't ask you to remember Calculus!
No. Use of a cell phone at any time while inside one of our rooms is strictly prohibited. Continuing to use a cell phone after you've been asked not to may result in your Game Master ending the game and asking you to vacate the premises. Please make use of the lockers we have available so you may safely store your cell phone, keys, purse, and other personal items.
Yes. Every group of players is assigned a Game Master (GM) who is specially trained to maximize your gaming experience. Your GM will monitor you from our control room via video camera and microphone the entire time you're inside the room.
Every team has three clues or hints available at any time during the game. Before the game starts, your Game Master will ask if you prefer to receive a specific clue or a subtle "nudge" in the right direction.
We do our best to accommodate corporate events based on your group's individual needs. Please call us at 904-775-5083 or email us at for further details.
Dress comfortably. You will not be required to crawl through tunnels or beneath objects; nor will you be required to climb up to reach items. T-shirts, jeans/shorts, and sneakers are all very appropriate choices.
No. Tickets are not refundable* however, a game can be rescheduled within 24 hours of booking, if we have availability.

*In case of an extreme circumstance (i.e.- death in the family, accident, or something similar), we may issue a voucher that can be redeemed at a future date. This is at the sole discretion of the manager on duty and is done strictly on a case-by-case basis.